Ezcashbd's Privacy Policy – Your Information, Our Responsibility

1 Introduction & Scope

Ezcashbd is an online Sports Betting and gaming platform. Using our website and app requires certain personal information — which we store with care and never misuse.

This Privacy Policy applies to:

• Applies to all users of the ezcashbd website and mobile application.
• Applies to both registered members and guest users.
• Applies to all information collected while using any of our services.

By using our platform, you agree to this Privacy Policy. If you disagree with any part of it, please discontinue use of the service and contact us.

2 What Information We Collect

Ezcashbd collects your information in several ways. Below is a detailed breakdown of the data we gather:

3 Why We Collect Your Information

Ezcashbd collects and uses your information only for specific, legitimate purposes. There is a clear reason behind every piece of data we collect:

• Account Management: Your identity and contact details are needed to create, verify, and secure your account.
• Transaction Processing: Payment information is used to process deposits and withdrawals.
• Legal Compliance (KYC/AML): Identity verification is mandatory under government anti-money laundering regulations.
• Service Improvement: Your preferences and usage patterns are analyzed to deliver a better, more personalized experience.
• Security Monitoring: Device and login information is reviewed to detect fraud and suspicious activity.
• Promotional Communications: To inform you about bonuses and offers (you can opt out at any time).
• Responsible Gaming: Your playing patterns are monitored and alerts are sent when necessary.

We only collect information that is strictly necessary, and any data that is no longer needed is deleted once its purpose has been fulfilled.

4 Data Sharing Policy

Ezcashbd never sells your personal data. However, certain information may be shared in the following limited circumstances:

• Payment Providers: Necessary payment details are shared with bKash, Nagad, Rocket, and banks to complete transactions.
• Technology Partners: IT service providers that support platform operations may access limited data under strict confidentiality agreements.
• Legal Authorities: Information may be disclosed upon lawful request from the Government of Bangladesh or law enforcement agencies.
• Fraud Investigation: Information may be shared with relevant authorities when investigating active fraud or criminal activity.

5 Security Measures

Ezcashbd uses industry-standard security technology to protect your data. Our layers of protection include:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption. You can confirm this by looking for the padlock icon in your browser.
• Two-Factor Authentication (2FA): An additional OTP verification step can be enabled at login.
• Firewall & DDoS Protection: Robust firewalls are in place to prevent unauthorized access and cyber attacks.
• Encrypted Database: All stored data is held in encrypted databases accessible only to authorized personnel.
• Regular Security Audits: Third-party security experts regularly audit our systems.
• Suspicious Activity Detection: Our AI-powered system monitors unusual logins and transactions 24/7.

Keep in mind, however — no online platform can guarantee 100% security. Make sure your password is strong and never share it with anyone.

6 Cookie Policy

The ezcashbd website uses cookies to help improve your browsing experience. The types of cookies we use and their purposes are outlined below:

You can disable optional cookies through your browser settings, though this may limit certain platform features.

7 Your Rights

As a registered member of ezcashbd, you have the following rights regarding your personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You can request a correction if any of your information on record is inaccurate.
• Right to Erasure: You may request deletion of your data unless we are required to retain it by law.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict how your information is used.
• Right to Data Portability: You can request a copy of your data in a structured, portable format.
• Right to Object: You may opt out of having your information used for marketing purposes.

To exercise this right support@ezcashbd.ws. We will respond within 30 business days.

8 Data Retention Period

Ezcashbd does not retain data longer than necessary. Retention periods depend on the type of information and legal requirements:

• Account Information: For the duration of account activity and a minimum of 5 years after closure (in accordance with AML regulations).
• Transaction Records: Up to 7 years after the last transaction.
• KYC Documents: 5 years after account closure.
• Support Conversations: 3 years after last contact.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 1 year.

Once the retention period ends, data is automatically deleted or anonymized.

9 Minor Protection

Ezcashbd is strictly prohibited for anyone under 18. We never knowingly collect information from minors.

• Date of birth is verified at the time of registration.
• Age is verified through the KYC process.
• Accounts are immediately suspended if a user is suspected to be underage.
• Any data found to belong to a minor will be deleted immediately.

10 Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please contact our data protection team:

• Email: support@ezcashbd.ws
• Response Time: Initial response within 24 hours, full resolution within 30 business days.
• Support Languages: Bangla and English.

If this Privacy Policy changes, we will post a notice on the website and notify registered members by email. Continued use of the platform after any changes constitutes your acceptance of the updated policy.